A specially trained operator will answer your call. Depending on the national organisation of emergency services, the operator will either deal with the request directly or transfer you to the most appropriate emergency service.
Operators are increasingly able to answer 112 calls in more than one language, which is especially important for people calling 112 while abroad.
Give your name, address, telephone number. It is necessary to identify callers, in particular in order not to report the same incident twice.
Do not hang up if you call 112 by mistake! Tell the operator that everything is fine. Otherwise, emergency assistance may have to be sent out to check there is no problem.